Insurance Company with the Highest Customer Satisfaction (2024)

FAQs

Insurance Company with the Highest Customer Satisfaction? ›

Although American Family boasts the lowest complaint levels among insurers in NerdWallet's 2024 best companies list, NJM comes in at a close second.

Although American Family boasts the lowest complaint levels among insurers in NerdWallet's 2024 best companies list, NJM comes in at a close second.

Which insurance company is best at paying claims? According to J.D. Power's property claims satisfaction study, Erie Insurance is rated as the best insurance company for paying claims. It is closely followed by Amica and Nationwide, highlighting their commitment to customer satisfaction when handling claims.

State Farm is the biggest auto insurance company in the country by market share, while Progressive, Geico and Allstate are the next three. Most of the names of the largest companies in the country are familiar because of national advertising campaigns. Currently insured?

Nationwide: Best Full-Coverage Car Insurance. State Farm: Best Car Insurance Customer Service. Liberty Mutual: Best Car Insurance for Young Drivers. Allstate: Best Industry Reputation.

Extremely satisfied is the highest level of customer satisfaction, it means that your customer couldn't be more delighted by your products and services. Customers with a promoter NPS score are a good example, as they signal strong customer loyalty and high chances of referring your product.

Comcast had the lowest customer service scores for both its Internet service and TV service businesses. The rest of the companies in the bottom 10 are Highmark, Time Warner Cable, Coventry Health Care, Charter Communications, Verizon, HSBC, US Airways, and Qwest.

Allstate

We know you have seen the ads. You're in good hands with Allstate. What you may not know is that Allstate CEO Thomas Wilson has admitted that his priority is to make money for shareholders – not you the policyholder. Add increased rates and denied claims to the equation and Allstate is at the top of this list.

Which is cheaper, Geico or Progressive? ›

Key Takeaways: Geico is best for you if you're simply looking for the cheapest option, as the provider has a cheaper average rate estimate in 82% of states across the U.S. Progressive is best for you if you're looking for more coverage options, add-ons and customizations.

Amica auto insurance earned the highest rating on the J.D. Power 2023 U.S. Auto Claims Satisfaction Study. This car insurance company earned 909 points out of 1,000, and the award is in keeping with Amica's reputation as one of the best car insurance companies for customer service.

Although most homeowners insurance companies offer comparable coverage to seniors, we found that Allstate offers the most generous discount to retired homeowners over 55 of up to 20% off the cost of a policy.

Apple – Making Customers Feel Good About Themselves

Apple has the highest brand loyalty, measured as the percentage of customers who have purchased a new Apple iPhone and whose previous smartphone was also an iPhone. Ever knew that Apple has seen loyalty rates exceed 90% for the past three years?

As of June 22, 2023, 7,922 complaints were filed about private passenger auto insurance, or 15.2% of total complaints. That's followed by homeowners insurance at 6,118 complaints (or 11.8% of total complaints) and individual accident and health insurance at 4,959 complaints (or 9.5%).

MassMutual Life Insurance

MassMutual has been in business for over 170 years, and carries the highest ratings for financial security from AM Best.