Issues with clicks and clickthrough rate (2024)

I'm receiving more clicks than impressions on my keywords or ads

This can happen for 3 reasons:

• You're looking at reports using the date range "Today." As clicks and impressions data are uploaded at different rates, this filter may not give you the right comparison.
• When customers do “comparison shopping” they click among several ads. As browsers cache search results, Google won’t record impressions on these ads multiple times. This can be why the clicks are more than the impressions.
• Customers may be clicking more than one link within your ad. You won’t be charged for more than 2 clicks per ad impression and Google Ads filters out any invalid clicks that we detect.

I'm receiving clicks from outside my targeted region

Here’s how ads can be targeted based on location:

1. Google identifies a customer’s Internet Protocol (IP) address to see where they’re located.
2. Ads are targeted to the customer based on their location. For example, a customer searching for burgers will get search results close to their location.
3. Check your geographic performance to know how your ads are performing based on a customer’s location.

At times, you might notice that you've received clicks from visitors who are outside your targeted region. There are a few possible reasons for this:

Ad showing on location-specific searches

Ad showing on country-specific domain

My costs are increasing, but my clicks aren't

This can happen for 2 reasons:

• Your Quality Score may be decreasing. To check your keywords' Quality Scores, follow these steps:

1. In your Google Ads account, click the Campaigns icon .
2. Click the Audiences, keywords, and content drop down in the section menu, then click Search keywords.
3. Click the three-dot icon “More” on the top left table bar menu.
4. Click Diagnose keywords Run now.

• You can also add the Quality Score column to your account statistics. Learn how to improve your Quality Score.
• The costs in your market are increasing. Your competitors might be raising their bids, which means you may have to increase your costs to stay competitive.

My clickthrough rate is lower than expected

If you feel that your ad isn't performing as well as you'd like, here are some things to consider:

• Your keywords may be too general. If your CTR is lower than 1% on the Google Search Network for certain keywords, remove those keywords and add more specific, targeted keywords instead.

• Click traffic may vary due to seasonal interests or current events. Fluctuations due to promotions or special sales are common. Keywords that are popular at certain times of the year (for example, terms related to major sporting events) will also experience a higher click volume. This can happen even if you did not make seasonal changes to your account content.
• If you're running ads on the Display Network, you may find that your CTR is lower than what you're used to on the Search Network. That's because customers on Display Network sites are browsing through information, not searching with keywords. Also, on a busy Display Network page, an ad has to be more competitive to get the attention of a reader than it would on a search page. It's generally better to consider other measurements like conversions for Display Network ads, and consider your CTR individually for each network.
• CTR for ads on Display Network are sometimes lower than that on the Search Network because:
  • Customers on the Display Network are browsing information, and not searching with keywords like in Search.
  • Ads are more competitive on busy Display Network pages, compared to Search.

For these reasons, it’s better to consider other metrics like conversions for your ads on the Display Network. It’s recommended to consider your CTR individually for each network.

I'm concerned about invalid clicks

Google considers clicks made by a robot or automated clicking tools as invalid clicks. To view the number and percentage of clicks that were classified as invalid and filtered from your account, add the "Invalid clicks" column on your "Campaigns" or "Dimensions" tabs. Don't worry, you aren't charged for these clicks, and they don't affect your account statistics.