LOUNGEKEY™
No new membership card needed
A valuable benefit associated with your brand
Easy on-boarding process
Offer your cardholders airport lounge access and exclusive offers through the convenience of their existing payment card. LoungeKey provides a different approach to travel benefits, with fully customisable and co-branded features.
CORE BENEFITS
Feel-good benefits for both you and your customers
A seamless global customer experience
LoungeKey gives your customers access to 1,500+ airport lounges and 900+ retail, dining and spa offers worldwide. The iOS/Android app includes a digital card and access to extra programme benefits.
Customisable programme
Create a co-branded experience with features such as custom URLs and bespoke customer communications. Entitlements and charging models are configurable as needed.
Powerful digital features
An app that’s available in 20 languages, with the ability to save and view lounges, visit history and entitlement, as well as exclusive offers and a digital LoungeKey card.
Operational excellence and customer service
Fully PCI DSS compliant. 24/7 in-house multilingual support teams across three global service centres covering 10 languages, flexible billing and dedicated global account management services.
For more product information, download our brochure
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LEARN MORE
Visit the LoungeKey website for further information
OUR PRODUCTS
Adaptable solutions to enhance your customers’ journeys
Priority Pass™
Our flagship premium membership programme that enhances the travel experience, providing confidence and comfort to your customers, while you benefit from better engagement and increased cardholder loyalty.
Lounge Pass™
Providing our worldwide tour operator, travel agent and airline clients with a pre-bookable, one-time benefit that increases customer satisfaction while boosting income.
Airport Dimensions
Owning and operating our own airport lounges, sleep pods and other airport experiences ensures that your customers have exclusive access to the most and best experiences in airports across the world.
GET IN TOUCH
If you have a question, please contact the team
OUR CLIENTS
Businesses we've assisted
Mastercard
Bespoke global airport experiences programme
Learn More
Related Insights SEE ALL
Dec 2023
Collinson shares insights on how travel-related experiences are rising opportunities for brands in India to engage with their customers in this “Customer Experience Era”
Dec 2023
Collinson expands long-term partnership with I.A.S.S Co. Ltd., with the addition of two new airport lounges in Narita Airport
Nov 2023
Collinson Partners with Delaware North to Provide Priority Pass Members Exclusive Access and Offers to its Network of F&B Outlets
I'm an enthusiast with a deep understanding of travel-related experiences and the associated benefits provided by programs like LoungeKey™. My expertise extends to the intricate details of airport lounge access, co-branded features, and the operational excellence required to deliver a seamless customer experience. I've delved into the specifics of the LoungeKey™ offering, and I'm well-versed in the broader context of Collinson's comprehensive suite of travel solutions.
Let's dissect the key concepts mentioned in the article:
LOUNGEKEY™: A Game-Changer in Travel Benefits
LoungeKey™ is positioned as a revolutionary approach to travel benefits, eliminating the need for an additional membership card. This innovative program allows cardholders to leverage their existing payment cards to access airport lounges and enjoy exclusive offers. The onboarding process is streamlined for convenience, offering a fully customizable and co-branded experience.
CORE BENEFITS: Elevating Customer Experience
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Seamless Global Customer Experience:
- LoungeKey™ grants customers access to over 1,500 airport lounges and 900+ retail, dining, and spa offers worldwide.
- The iOS/Android app enhances the experience with a digital card and access to extra program benefits.
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Customizable Program:
- Collinson offers the flexibility to create a co-branded experience, including custom URLs and bespoke customer communications.
- Entitlements and charging models are configurable to meet specific needs.
-
Powerful Digital Features:
- The LoungeKey™ app, available in 20 languages, provides features like saving and viewing lounges, visit history, entitlement details, and exclusive offers.
- A digital LoungeKey™ card is part of the digital arsenal, further enriching the customer experience.
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Operational Excellence and Customer Service:
- The program boasts full PCI DSS compliance, ensuring robust security standards.
- A 24/7 in-house multilingual support team, spread across three global service centers and covering 10 languages, adds to operational excellence.
- Flexible billing and dedicated global account management services are integral components of the customer service framework.
PRODUCT OFFERINGS: Tailored Solutions for Enhanced Journeys
Collinson presents a range of products to cater to diverse customer needs:
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Priority Pass™:
- Flagship premium membership program enhancing the travel experience.
- Offers confidence and comfort to customers, fostering better engagement and increased cardholder loyalty.
-
Lounge Pass™:
- Targets tour operators, travel agents, and airlines with a pre-bookable, one-time benefit to enhance customer satisfaction and boost income.
-
Airport Dimensions:
- Focuses on owning and operating airport lounges, sleep pods, and other airport experiences for exclusive customer access.
CLIENT ENGAGEMENT AND EXPANSION:
The article showcases Collinson's collaborations and successes:
- Mastercard: Collinson's collaboration with Mastercard highlights a bespoke global airport experiences program.
RELATED INSIGHTS:
The "Related Insights" section offers a glimpse into Collinson's recent endeavors, including partnerships and collaborations, providing a broader context to their ongoing impact in the travel industry.
In summary, Collinson's LoungeKey™ is not just a travel perk; it's a comprehensive solution backed by operational excellence, a global presence, and a suite of products catering to diverse customer needs, making it a leader in the travel experience sector.
