FAQs
If you experience the error code 1017 on your Android phone or tablet, it typically indicates you're using an out-of-date version of the Netflix app. Please download all available Android and Netflix app updates before continuing.
Why does my Netflix keep giving me an error message? ›
It usually means that your browser needs to be refreshed, or that there's a problem with your network connection.
How to clear Netflix error code? ›
- Turn off or unplug your smart TV.
- Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on. ...
- Turn your smart TV back on and try Netflix again.
Clear netflix.com cookies and site data
- In the upper right corner of your browser, click More .
- Click Settings.
- From the left menu, click Privacy and security.
- Click Cookies and other site data.
- Click See all site data and permissions.
- In the list, find netflix.com, then click Remove .
- Try Netflix again.
- Turn off your device, then unplug your modem and router from power.
- After 30 seconds, plug in your modem and router.
- Wait 1 minute, then turn on your device.
- Try Netflix again.
Smart TVs
- Unplug your device from power.
- Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
- Plug your device back in.
- Turn your device on and try Netflix again.
We are not currently experiencing an interruption to our streaming service.
What is error code 1017 on Netflix? ›
If you experience the error code 1017 on your Android phone or tablet, it typically indicates you're using an out-of-date version of the Netflix app. Please download all available Android and Netflix app updates before continuing.
How do I fix Netflix service error? ›
- Open the Netflix app.
- In the lower right, tap My Netflix .
- In the upper right, tap the Menu .
- Tap Sign Out , then tap Sign Out to confirm.
- Sign back into your Netflix, then try again.
Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.
Clear Netflix's cache.
If these temporary files need to be deleted, you may find that the Netflix app slows down your TV or may not work at all. Every brand of TV has slightly different steps, but you will find the "Clear app cache" option in your TV's app store in > Netflix > Storage.
How do I clean up my Netflix list? ›
TV or streaming device
- On the Netflix home screen, go left to open the menu.
- Select My List, then select a TV show or movie.
- Go down to Remove from My List , then select it.
Temporary data is often stored on devices to help with overall performance. Over time, these cached files can get corrupted and lead to streaming issues.
What devices will no longer support Netflix? ›
1 What TV models will Netflix no longer support? Netflix will no longer support the app on TV models produced between 2010 (D-Series) and 2011 (E-Series) starting from August 19, 2023.
Why is Netflix no longer compatible with my smart TV? ›
It usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans.
What causes Netflix to glitch? ›
If Netflix video is distorted, glitchy, or skips or stutters while playing, it usually means there's an issue with your device or the video cable connecting your streaming device to your TV.
Why do I keep getting a connection error on Netflix? ›
Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.
How do I fix Netflix device error? ›
- Turn off your phone or tablet. Make sure it's turned off, not just locked.
- Turn it back on.
- Try Netflix again.
Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.
Why am I getting Netflix household error? ›
If you're using a mobile or portable device that's part of the Netflix Household but see this error, confirm that the device is connected to the same Wi-Fi as a TV or TV-connected device associated with the Netflix Household.
