Netflix says 'Sorry, this device can't be removed now.' (2024)

FAQs

Netflix says 'Sorry, this device can't be removed now.'? ›

Sorry, this device can't be removed now. This error message means you've removed too many devices with downloads from your Netflix profile.

'Sorry, your account can't be used on this device. ' This error message means your current Netflix plan allows watching only on a mobile phone or tablet. To watch Netflix on a web browser, you'll need to choose a different Netflix plan.

It means the maximum number of devices allowed to watch at the same time using your Netflix account has been reached. Your Netflix plan determines how many devices are allowed to watch at the same time using your account.

It usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans.

This message means Netflix wasn't able to associate your device with your Netflix Household. If you're using a device that's not associated with the Netflix Household, please create your own account to enjoy Netflix.

Adding new members for $7.99/month is an option to increase the number of screens for streaming on Netflix. To bypass screen limits, download content for offline viewing on mobile devices using the Netflix app; this doesn't count towards screen limits.

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix. Account owners can buy an extra member slot and invite people outside their household to use Netflix.

Your membership plan determines the number of screens you can watch at the same time, but it does not restrict the number of devices you can associate with your account. If you want to watch on a new or different device, sign in to Netflix on that device.

Why can't a device be removed from Netflix? ›

' Sorry, this device can't be removed now. This error message means you've removed too many devices with downloads from your Netflix profile.

This issue can happen if your Netflix membership is no longer active or currently on hold. To fix the problem, you might need to: Restart your Netflix account. Resolve a payment issue.

Go to Netflix.com and log in. Click on one of the profiles listed so that you can access the settings menu. Hover over your profile image (or the green icon if you haven't set a profile picture) and click on “Your Account” from the dropdown menu. Once open, select “Sign out of all devices” under the “Settings” section.

If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider. Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.

If you can sign in on one device but can't sign in on a different device using the same email or phone number and password, there might be an issue with your device or network.

If your device isn't certified, you'll need to use a supported device to watch Netflix. We recommend contacting your device's manufacturer to ask for a Play Protect certified device. To learn more, go to Google's support page about Play Protect certification.

It usually means data stored on your device needs to be refreshed. Follow the steps below to fix the problem. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem. Open a web browser and go to netflix.com/clearcookies.