Netflix says 'Sorry, something went wrong. Cannot play title.' (2024)

FAQs

Netflix says 'Sorry, something went wrong. Cannot play title.'? ›

Restart your home network

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

It typically points to information stored on your device that needs to be refreshed.

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.

Clear the Netflix app data

Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK.

Netflix is up!

If we are experiencing an interruption to our streaming service, we'll keep this page up to date with a description of the problem.

' This error can happen when a network issue stops your device from reaching Netflix, or if there's a problem with the TV show or movie you're trying to watch.

Reset the Netflix app

Resetting the app will delete any downloads saved to your device and sign you out of Netflix. Go to the home screen, then tap Settings. Scroll down and tap Netflix. Slide the Reset switch on to reset the app.

User reports indicate no current problems at Netflix.

Why is Netflix no longer compatible with my TV? ›

If your device isn't certified, you'll need to use a supported device to watch Netflix. We recommend contacting your device's manufacturer to ask for a Play Protect certified device. To learn more, go to Google's support page about Play Protect certification.

Please try again later. (30103)' It usually means info on your device needs to be refreshed.

It usually means your Netflix app needs an update. Follow the steps below to fix the problem. If you receive an error code with this message, search our Help Center for that error code instead.

User reports indicate no current problems at Netflix.

Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.

This error means the TV show or movie has a higher maturity rating than your Netflix profile allows, or the title is restricted in your profile settings. To fix the issue, you can set a different maturity rating for the profile or unblock titles.