FAQs
Your account is on hold because of a problem with your last payment. Visit Netflix.com/payment to update your payment method to continue enjoying Netflix. It indicates that Netflix was unable to receive a payment for one of the following reasons: The payment method on file is no longer valid or has expired.
Why is Netflix account on hold because of a problem with your last payment? ›
It means Netflix couldn't process payment for your account. This could happen for several reasons: The payment method might not have enough money. Please note that other pending charges or authorizations can affect the available balance on your card.
Why does Netflix say there is a problem with my payment method? ›
Payment method was declined
Check that your payment information such as postal code, security code, expiration date are correct. If not, go to the Manage payment info page. You may need to sign in if you haven't already. You can also try a different payment method.
How long can your Netflix account be on hold? ›
Note: Accounts can only be paused for a total of 3 months. If you do not see the option to Extend Pause you may have already paused your account for 3 months, or your primary payment method is no longer a credit or debit card. Using a web or mobile browser, go to your Account page.
How to change Netflix plan if account is on hold? ›
How to change your plan
- Sign in to your Netflix account.
- Select Change Plan. (If you don't see Change Plan, please contact us.) Note: If your account is on hold, no plan changes can be made until the hold is resolved.
- Choose the desired plan, then select Continue or Update.
- Select Confirm Change or Confirm.
You can check your bank's hold policies (usually given to you when the account was opened and/or available on the bank's website) to see if you can wait it out. Or, you can contact the financial institution for more information about your situation and to request for the hold to be lifted.
How many days does Netflix work without payment? ›
If the account goes unpaid for a month, your account will be closed. If you have a DVD account and have any discs at home, you will need to return them within a time period or Netflix will attempt to charge you for those discs.
How do I take my Netflix off hold? ›
Your account is on hold because of a problem with your last payment. Visit Netflix.com/payment to update your payment method to continue enjoying Netflix.
What is the Netflix authorization hold? ›
If you recently added a payment method and see more than one charge on the same day, one of the charges is likely an authorization hold. Authorization holds are used to check that a payment method is good.
How long before Netflix deletes your account? ›
If you've canceled within the last ten months and can no longer watch Netflix, you'll be able to confirm or update your account details before restarting. Your billing date will change to the date you restarted the account. If you canceled over ten months ago, you'll have to start a new account.
A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.
How do I contact Netflix about my account? ›
If you're a Netflix member, sign in to the Netflix app and follow these steps:
- In the lower right, tap My Netflix .
- In the upper right, tap the Menu .
- Tap Help .
- Tap the Call or Chat button.
It will enforce the end of password sharing by asking devices to “check in” periodically in your home location around once a month. If you have kids at college, they could check their devices in when they are home, if they can get back every 31 days.
What happens if I don't pay my Netflix bill? ›
According to a spokesperson for Netflix, if a new payment isn't added by the monthly subscription renewal date, the member will not be able to use their Netflix account until a new payment method is added.
Why does Netflix keep taking money out of my account? ›
Someone may have started an account with your payment method
If you never signed up for Netflix or suspect someone is using your payment information for a Netflix account without your consent, please contact us immediately.
How do I speak to someone on Netflix? ›
To speak to someone live on Netflix, follow these steps: Visit the Netflix Website or App: Open the Netflix website on your browser or the Netflix app on your device. Access the Help Center/1-(833) 202-8122: Scroll to the bottom of the page and click on "Help Center.
