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FAQs
How do I reach out to Okta support? ›
To get help accessing your account, please contact Okta support:
- Contact support by calling one of the following numbers:
- US: 1-800-219-0964.
- US Federal / HIPAA: 1-866-993-6123.
- AU: 1800 095 441.
- DE: 49800 723 4788.
- FR: 0800 914 949.
- NL: 0800 022 4471.
- UK: 0800 808 5574.
Creating a Case for Support
- In the Okta Admin Console, click the ? icon and then click Help Center.
- Click Get Support in the lower-right corner, and choose Open a Case.
- Provide the following information for the case: (* indicates required fields) Priority* Subject* Detailed Description* Steps to Reproduce.
Usually the login page is “companyname”.okta.com. Alternatively, if you were sent an activation link email, the sign in page will be in the email body. Otherwise, contact your company's IT department to obtain the correct okta login page URL.
What is Okta used for? ›Okta is a secure identity cloud that links all your apps, logins and devices into a unified digital fabric. With Okta, you're up and running on day one, with every app and program you use to work, instantly available. Whether you're at your desktop or on the go, Okta seamlessly connects you to everything you need.
Who is Okta's biggest competitor? ›The top alternatives for Okta single-sign-on-sso tool are OneLogin with 41.91%, OneAll with 21.64%, AWS Single Sign-On with 5.31% market share.
How do I recover my Okta account? ›- Click the user name at the top of the home page, and then select Settings.
- In the Forgot Password Text Message section, click Add phone number.
- Enter a mobile phone number to receive an initial verification code.
- Enter the verification code to authenticate in to Okta.
After 30 minutes, the system will auto-unlock the account.
Where is the client secret in Okta? ›In the Admin Console, go to ApplicationsApplications. Open the Okta Workflows OAuth application. Click the Sign On tab and copy the Client ID and Client secret values in your Okta connection details.
Why is Okta Verify not working? ›Confirm Device Date / Time Settings are set to Network ( or Automatic). This is a very common issue for roaming users. Reboot the device in question. Try re-enrollment or reinstall of Okta Verify app.
How to reset Okta Verify without old phone? ›1) If you can login to Okta without your old phone, navigate to your profile settings, go to the extra verification section and remove the previous Okta Verify and setup a new one. 2) Your Okta Admin can look up your profile, go to more actions --> reset multifactor -> select okta verify.
Does Okta monitor your activity? ›
We use Personal Data, such as contact data, Ancillary Data and other metadata, about you and your use of our products, services, and offices to verify accounts and activity, monitor suspicious or fraudulent activity, assist our customers in their monitoring of suspicious or fraudulent activity, and identify violations ...
What does Okta do to your phone? ›Okta provides one-click access to most supported apps. After signing in to Okta, you can access the apps on your device without having to authenticate with the app itself. Many apps provide a fallback authentication method so that you can access the app by entering your app sign-in credentials.
What are the disadvantages of Okta? ›The only downside to Okta is cost.
How do I connect to Okta? ›Information
- In the Okta Workflows Console, go to Connections.
- Click New Connection. ...
- Select the Okta connector. ...
- In the New Connection window, enter the Connection Nickname. ...
- Open a new tab and navigate to the Okta Admin Console.
- Navigate to Applications -> Applications, and select the Okta Workflows OAuth application.
Navigate to payscale.okta.com from an incognito or private window on your computer, then log in with your username and password.
- You will be prompted to re-enroll in Okta Verify. ...
- Select your device type Iphone or Android.
- A new QR code will be displayed.
- On your cell phone, launch the Okta Verify app.
In the Admin Console, go to SettingsAccount. In the Give Access to Okta Support section, click Edit. Set the option Okta Support access to Enabled. Click Save.
Why is my Okta Verify not working? ›Confirm Device Date / Time Settings are set to Network ( or Automatic). This is a very common issue for roaming users. Reboot the device in question. Try re-enrollment or reinstall of Okta Verify app.