Paramount+ Help Center (2024)

FAQs

How can I talk to a real person at Paramount Plus? ›

User reports indicate no current problems at Paramount+

Perform a soft restart > System> Reset Admin>Soft Power Cycle>Select Yes. If you still have an issue, please restart the modem/router then relaunch the Paramount+ app. Press the Home button on your remote, then go to: Settings > Apps > System Apps. Select Paramount+ to clear its cache, then choose: Clear Cache > OK.

This may occur if you're signed in to an ex-subscriber account. Please make sure that you're signed in to the correct account, and try again. If you're signed into the correct account and are still having issues, just visit paramountplus.com/contactus. I already subscribed.

If you're having trouble logging in because you can't remember your username or password, please try our Account Recovery form and we'll send you a reminder of your details along with instructions on how to reset your password.

You can easily stream your favorite shows and movies on the go with the Paramount+ app for Google Play. Just choose a topic below to learn more. To see supported models and devices please go here. To sign up on your Android device, download the Paramount+ app via the Google Play store here.

Here are some additional things you can do to troubleshoot the issue:Make sure that you are signed in to the correct account. Try using a different device to access Paramount+. Clear the cache and cookies from your browser. Uninstall and reinstall the Paramount+ app.

Why is Paramount TV Studios shutting down? Paramount TV Studios is shutting down on account of broader restructuring plans. This was revealed by Nicole Clemens, president of Paramount TV Studios in a memo to the PTVS employees (via Deadline).

Poor internet connection: Ensure your TV has a strong and stable Wi-Fi or Ethernet connection. Outdated app: Make sure the Paramount Plus app on your Smart TV is updated to the latest version. Device issues: Your Smart TV's software or hardware may be having problems. Restarting your TV or clearing its cache can help.

The Paramount Plus app is one of the most garbage apps I have ever encountered. Its first problem is that it crashes, sometimes in the middle of an episode, but usually during the ad break. This means that you have to restart the episode and watch all the ads again. This is annoying.

Why does Paramount Plus keep freezing on smart TVs? ›

Poor internet connection: A slow or unstable internet connection is a common culprit behind buffering and freezing issues. Outdated app or device software: Running an older version of the Paramount Plus app or having outdated software on your device can cause compatibility problems and performance glitches.

To make sure you're running the latest version of the Paramount+ app, run an app version update with these steps: Open the Paramount+ app, and select “Settings.” Click “System”, then “Software Updates." Select “Update Software” to update to the latest version of the Paramount+ app.

The streamer is not increasing the annual price of Essential and Paramount Plus with Showtime for new or existing subscribers. Those currently on the legacy Limited Commercial plan will see the price rise by $1 to $8 per month.

No, we are not detecting any problems with Paramount Plus right now. The last outage detected for Paramount Plus was on Friday, September 6, 2024 with a duration of about 36 minutes.

Paramount+ subscribers can stream live TV at paramountplus.com or with the Paramount+ app using supported devices. For a full list, visit the Supported Devices page.

Poor internet connection: Ensure your TV has a strong and stable Wi-Fi or Ethernet connection. Outdated app: Make sure the Paramount Plus app on your Smart TV is updated to the latest version. Device issues: Your Smart TV's software or hardware may be having problems. Restarting your TV or clearing its cache can help.