Information
If a game shows a cost in the Nintendo Switch eShop, it means you are not using a Nintendo Account that purchased the game. Only a Nintendo Account that has purchased a game can download it at no cost.
What to do
- Review the purchase history for your Nintendo Account on your system or through the Nintendo Account website to check if you purchased the content.
- Can't check purchase history
Look for a receipt for the content in the inbox of your Nintendo Account’s email address.
- Each transaction in the Nintendo Switch eShop generates a receipt that is emailed to the Nintendo Account that made the transaction.
- For Nintendo Accounts for children, the email is sent to the parent/guardian's email address.
- Can't find a record of the purchase
If you did not purchase the game or DLC with your Nintendo Account but you played it previously, it is likely that the game belonged to someone else that uses or used your system (family or household member, previous owner of the system, visiting friend, etc).
You will need to use your own Nintendo Account on your system to purchase the game or DLC for your console.
- If you want to play content purchased by other people, you must be playing on the primary console for their account. For more information, read How to Play Your Games Across Multiple Nintendo Switch Systems.
- If you want to remove the icon for a game from your HOME Menu, highlight the icon and select Options. Select Manage Software, then Delete Software.
- Can't check purchase history
- If you find a record of the purchase, you can redownload the content on your Nintendo Switch using the Nintendo Account that purchased the content.
Situation not resolved
If you can't find a record of purchasing the content but you are sure that you did purchase it, please contact us for further assistance.
