03-03-202011:29 AM
Hi@Haci14
Sorry to hear you are having issues.
The first thing you always should do if you have any concerns at all with your accomodation is communicate your concerns with your host. Your host cannot help you if they are not aware that your are dissatisfied or concerned about something. It is best to do this via airbnb messaging so that there is a record
It's possible that your host will be able to provide a solution.
However if your host is not co opertive or is not able to solve the difficulty to your satisfaction, the next thing to do is to contact Customer SErvice.
They may very well help you to cancel and also help to relocate you.
If this occurs, your unused nights should indeed be refunded. Under no circ*mstances initiate the cancellation yourself.
Good luck sorting it out
