FAQs
First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.
Do I get a full refund if I cancel my Airbnb reservation? ›
"For a full refund of accommodation fees, cancellation must be made within 48 hours of booking and at least 14 full days prior to listing's local check-in time (or 3:00 PM if not specified) on the day of check-in."
How do I contact Airbnb for a refund? ›
Contact Airbnb Customer Service
Contact us by email, chat, or phone at 1-844-234-2500.
How to get 100% refund on Airbnb? ›
Airbnb refund policies
Moderate: Cancellable until five days before your stay for a full refund. Firm: Cancel 30 days before the stay and receive a full refund; cancel between 7 and 30 days before your stay and receive a 50% refund; no refund if canceled fewer than 7 days before the stay.
What happens when an Airbnb host cancels a reservation? ›
Your refund if your Host cancels
If your Host cancels your reservation before check-in, you'll receive a full refund, including service fees, if you choose not to rebook. Based on eligibility, you may receive Airbnb booking credit that can be used to make another reservation right away.
What if Airbnb host refuses to refund? ›
If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.
Why would I get a full refund from Airbnb? ›
Airbnb refund policy updates
- Host cancels the reservation before check-in.
- Host fails to provide access to the accommodation.
- Host fails to disclose that the host, another person or a pet will be present during the stay.
Problems with Airbnb's current refund process are strict cancellation policy, limited claim window. The current tactics penalizes clients who abort inside 48 hours of their stay, resulting in no entire refund, even though the erasure is due to surprising and wild circ*mstances like a weather event.
What is the resolution center refund on Airbnb? ›
If the reservation check-in has passed
Hosts and guests can both use the Resolution Center to send or request money from one another after check-in. If a guest cancels their reservation and it's past check-in, their Host can send a full refund to the guest in the Resolution Center.
Where do I get a refund from Airbnb? ›
If they accept your request, your refund will be sent to the payment method you used when you booked the reservation. If your Host declines or doesn't respond, you can ask Airbnb to step in to help.
Issues must be reported to Airbnb within 72 hours of discovery to be eligible under our Rebooking and Refund Policy. Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.
Who pays for Airbnb refund? ›
If your guest cancels: If they cancel either before or after a trip, they'll be automatically refunded according to your cancellation policy. If your guest is owed a refund: Their refund amount is deducted from your future payouts until the full amount is collected.
Can I cancel my Airbnb reservation and get a refund? ›
If a Host has selected a policy with a fully refundable option, you can cancel the reservation for free — just make sure you cancel before the time and date listed. Keep in mind that some listings may be non-refundable, or only partially refundable, after certain dates and times.
How do I get a refund from a bad Airbnb? ›
If you need to submit a claim, make sure to:
- Contact the Host: We'll verify your message thread as part of the claim process.
- Gather evidence: Document issues with photos or videos.
- Contact us: Get in touch within 24 hours of having an issue.
- Stay in touch: We'll reach out with next steps specific to you.
Non-refundable means that there won't be any refund for any cancelled booking. Free cancellation means that you will be given a refund if the cancellation is done within the stipulated time.
Can you reverse an Airbnb cancellation? ›
Change of plans? Not a problem! While canceled reservations can't be restored, you can contact the Host and book a new reservation.
Can banks refund Airbnb? ›
You can ask your bank to do a chargeback. They investigate and, if things check out, you get your money back. It's a way to protect your money in case something goes wrong with your Airbnb booking.
