If you can't unlock yourApple ID
If you use security questions with yourApple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.
Watch this GIF
What if I can't access a trusted device or do not receive a verification code?
If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trustedphone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign-in screen and choose to send acode to your trusted phone number. You can also get a code directly from Settings on a trusted device.Learn how to get a verification code.
If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.
If you lost / can't reach the trusted device or phone number associated with your Apple ID
As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.
- Go to yourApple ID account pageand enter your Apple ID and password.
- On the Verify Your Identity screen, select"Can’t access your trusted devices?"
- In the pop-up window, enter your Recovery Key.
- Go to the Security section and click Edit.
Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.
If you lost your Recovery Key
As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.
- Go to yourApple ID account page.
- Sign in with your password and trusted device.
- In the Security section, click Edit > Replace Lost Key.
Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account.
If I can't sign in, how do I regain access to my account?
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you canrequest account recovery to regain access to your account. Account recovery is an automatic process designed to get you back into your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity. If you can't sign in with two-step verification using your Apple ID ...
Do I still need to remember any security questions?
No. With two-factor authentication, you don't need to remember any securityquestions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted.
Can Apple Support help me regain access to my account?
Apple Support can answer your questions about the account recovery process, but can't verify your identity or expedite the process in any way.
