Resetting your password on the Crypto.com Exchange | Crypto.com Help Center (2024)

FAQs

Resetting your password on the Crypto.com Exchange | Crypto.com Help Center? ›

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

You may be unable to log into Crypto.com because your credentials are wrong or due to another login authorization issue. If you cannot log in even after you have tried retyping your credentials and changing your password, you can contact the support team.

What happens if I forget my Crypto.com Wallet Extension's password? If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page.

Log In to your Crypto.com Exchange account. Go to Home> Settings > Security. Under General , tap “Change Password”

After the 180-day lockup period is completed, you'll be able to unlock your CRO. Simply go to your CRO Wallet in the App and tap the 'Unlock' button.

User reports indicate no current problems at Crypto.com.

On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions. The company's main retail trading service was unaffected.

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to contact@crypto.com.

Can you recover a crypto account? ›

Unfortunately, recovering a crypto wallet without the seed phrase is generally impossible. The seed phrase is the only way to access the private keys that control crypto assets. Here are some options users can try if they do not have their seed phrase: Contact the wallet provider.

Nicholas Sciberras, senior analyst at Collective Shift, points out that the idea that bitcoin could one day be worth a million dollars per unit “really shows how far we've come.” However, while great highs are possible, so too are catastrophic lows.

You are welcome to use our services again by signing up as a new user. However, you cannot reactivate your previous account after it has been closed.

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to contact@crypto.com with the subject line “Close Account.”

Causes of Cryptocurrency Locked Accounts

Fraud Prevention: Platforms might freeze accounts suspected of involvement in fraudulent transactions until investigations are complete, impacting innocent users.

How to unfreeze cryptocurrency on Crypto.com. If your Crypto.com account is frozen, contact customer support via email or the app's help center. Like many other exchanges, Crypto.com may require further identity verification or information regarding recent transactions.

Taker Fee Benefit

CRO is locked up for 180 days and can only be withdrawn in full once the period is over.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.