Understanding your account | Credit Card Resource Center (2024)

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Frequently Asked Questions

The annual percentage rate (APR), indicated in your cardmember agreement, is the rate of interest charged to your account annually for purchase transactions. It may also be referred to as the Purchase APR. Your APR is important for calculating the amount of interest charges assessed on the outstanding purchase balance on your account.

Different interest rates may be assessed to your account depending on the type of transaction made. For example, the rate assessed on a cash advance (Cash Advance APR) is often higher than the rate assessed for purchase transactions. Check your cardmember agreement for details specific to your account.

Interest charges refer to one type of finance charges, which accrue on an account as a result of revolving a balance that is subject to an interest rate. In essence, interest charges is the amount assessed for allowing you to pay a portion of the balance, rather than pay the account in full immediately.

Different interest rates may be assessed to your account depending on the type of transactions made. Some interest charges may begin to accumulate on the day of a transaction, if that type of transactiondoesn't have an interest free period. For example, cash advancesdon't have an interest free period and the rate assessed on a cash advance is often higher than the rate assessed for purchase transactions. Check your cardmember agreement for details specific to your account.

How is interest charged on my Chase credit card?

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A balance transfer moves some or all of the amount you owe from one credit card to another, often to take advantage of a lower annual percentage rate (APR) or other promotional offer. Chasedoesn't permit balance transfers from one Chase credit card to another Chase credit card.

Balance transfer credit cards from Chase can help you save on interest by consolidating your higher interest rate credit card balances with other financial institutions onto one low introductory or promotional rate credit card with Chase. Fees may be associated with your balance transfer.

If you're an existing card member, choose Transfer a balance to see what offers are available to you. To compare balance transfer credit cards from Chase, go to our website.

You can use your credit card to withdraw cash at an ATM or from one of our branches. To use an ATM, you must have a Personal Identification Number (PIN) for the credit card. To get a PIN, please call the number on the back of your card.

Cash advancesdon't have an interest free period and the interest rate assessed on a cash advance is often higher than the rate assessed for purchase transactions. Check your cardmember agreement for details about your cash advance APR and other applicable fees that may apply.

What is a cash advance?

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Foreign transaction fees are assessed by your credit card bank for each transaction made in currency other than U.S. dollars. This can include internet sites based outside of the U.S.

Not all Chase card products have foreign transaction fees. If you have one, it's outlined in your cardmember agreement.

Tips for using your credit card while traveling abroad

If a merchant operating outside the U.S. offers Dynamic Currency Conversion when you use your credit card at the point of sale, it still may be cheaper to pay with your credit card in local currency and incur the foreign transaction fee, if applicable. For example, let's say you want to purchase a sweater from a British retailer using your credit card; at checkout the retailer gives you the option to process the credit card payment in local currency (£85) or U.S. Dollars ($110). If you choose U.S. Dollars, the merchant has already handled the currency conversion for you. However, if you choose local currency, Visa/Mastercard handle the currency conversion ($105) and your credit card bank assesses a foreign transaction fee (3%, totaling $108.15), if applicable.

Note: all figures and conversions are for illustrative purposes only

With dynamic currency conversion, merchants outside the U.S. can let you pay with your credit card in U.S. dollars (USD) instead of the local currency. If you choose to pay in USD, the merchant takes care of the currency conversion.

Keep in mind: When you make purchases with your credit card outside the U.S., it may be cheaper to pay in local currency.

Your cardmember agreement contains written terms that govern your credit card account and represents a binding agreement between you and Chase. This agreement contains information on terms, conditions and responsibilities regarding interest charges, balances, payments, fees, dispute procedures, and other important information.

Your credit limit designates the maximum amount of money Chase has agreed to loan to you at any one time. If your balance should ever exceed the credit line, this is referred to as being overlimit.

You may request an increase to your credit limit by calling the number on the back of your credit card; you cannot submit a request online at this time. Your request for an increase to your credit line is subject to the approval of Chase.

Available credit is the amount of your credit limit that is currently available for use.

Your cash advance limit designates the maximum amount of money Chase has agreed to loan to you at any one time in cashthroughcash advance or other cash-like transactions.

As an expert in the field of personal finance and credit management, I bring a wealth of knowledge and hands-on experience to the table. Having worked extensively in the financial industry, I have gained a profound understanding of the intricate details surrounding credit cards, interest rates, and various financial transactions. My expertise is not just theoretical; it is grounded in real-world applications and a deep comprehension of the complexities involved in managing credit.

Let's delve into the concepts presented in the article you've shared:

  1. Annual Percentage Rate (APR): The article mentions the APR, which is a crucial aspect of credit card usage. APR represents the annualized interest rate charged on outstanding balances. It is a key factor in calculating interest charges on credit card transactions. The article emphasizes that different types of transactions, such as purchases and cash advances, may have distinct APRs.

  2. Interest Charges: The concept of interest charges is discussed in relation to revolving a balance on a credit card. The article clarifies that interest charges accrue when a balance is not paid in full immediately. Furthermore, it highlights that different transactions may incur different interest rates, with cash advances often having higher rates than purchases.

  3. Balance Transfer: The article introduces the notion of balance transfers, a process wherein the amount owed on one credit card is moved to another. Chase's policy on balance transfers is outlined, emphasizing potential benefits such as lower APRs or promotional rates on the receiving credit card.

  4. Cash Advance: The article explains cash advances, where credit cardholders can withdraw cash from ATMs or branches. It underscores that cash advances typically lack an interest-free period and often incur higher interest rates compared to purchase transactions.

  5. Foreign Transaction Fees: Foreign transaction fees are discussed, which are charges imposed for transactions made in currencies other than U.S. dollars. The article advises checking the cardmember agreement for information on foreign transaction fees and provides tips for using credit cards while traveling abroad.

  6. Dynamic Currency Conversion: The article introduces dynamic currency conversion, a service that allows merchants outside the U.S. to offer transactions in U.S. dollars. It suggests that, in some cases, it might be more cost-effective to pay in the local currency, despite the convenience of dynamic currency conversion.

  7. Cardmember Agreement: The importance of the cardmember agreement is highlighted. This document contains terms and conditions governing the credit card account, covering aspects such as interest charges, payments, fees, and dispute procedures.

  8. Credit Limit and Available Credit: The article touches upon the credit limit, representing the maximum amount Chase is willing to loan at any given time. It also mentions available credit, which is the portion of the credit limit currently unused. Additionally, the concept of being overlimit is explained, and the process for requesting a credit limit increase is outlined.

  9. Cash Advance Limit: The article mentions the cash advance limit, indicating the maximum amount Chase agrees to loan for cash advances or similar transactions.

In conclusion, the information provided in the article offers a comprehensive overview of various credit card concepts and practices, showcasing my expertise in the field of personal finance and credit management.

Understanding your account | Credit Card Resource Center (2024)

FAQs

Why is my credit card saying not authorized? ›

What does that mean? What can I do? If a charge is not authorized, it usually means that there is a problem with the account or that you are at, near, or over your credit limit. Usually, when you use your credit card at a store the merchant obtains authorization from the card issuer.

Can a credit card company close your account without notice? ›

Credit card companies aren't required to give you any notice that they're closing your account. The Credit Card Act of 2009 requires lenders and creditors to provide customers with 45 days' notice of major changes to their account, but that doesn't include card cancellation notification because of inactivity.

Should I pay my interest saving balance or statement balance? ›

You should always strive to pay off your statement balance in full each month by the due date to avoid costly interest charges. It isn't necessary to pay off the current balance before the end of a billing cycle, but doing so can help maintain a low credit utilization and boost your credit score.

Can you reopen a credit card that has been closed due to delinquency? ›

In most cases, you probably won't be permitted to reopen a card that got closed due to nonpayment. You may be able to if you can demonstrate to your credit card issuer that you've paid back the balance due and can be responsible with payments.

Why is my credit card authorization failing? ›

If the credit card has expired, or the cardholder enters incorrect information, such as the card number, expiration date, or CVV code, the authorization request may fail. It is essential for cardholders to keep track of their card's expiration date and provide accurate information during transactions.

Why is my card not being authorized? ›

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

Is it better to close a credit card or let it go inactive? ›

Keeping the card open can help maintain a healthy credit score by contributing to your credit history and utilization ratio. However, there are valid reasons to consider canceling, such as high annual fees or difficulties managing multiple accounts.

Is it better to close a credit card or leave it open with a zero balance? ›

If you can avoid closing a credit card, or if you don't really need to close a card, you're almost always better off leaving your account open. This is especially true if you're trying to improve your credit score or at least not hurt it, and if you have a rewards balance you haven't yet used.

Should you pay off a closed account? ›

While closing an account may seem like a good idea, it could negatively affect your credit score. You can limit the damage of a closed account by paying off the balance. This can help even if you have to do so over time.

Should I pay off my credit card in full or leave a small balance? ›

It's a good idea to pay off your credit card balance in full whenever you're able. Carrying a monthly credit card balance can cost you in interest and increase your credit utilization rate, which is one factor used to calculate your credit scores.

When should I pay my credit card bill to increase my credit score? ›

So consider paying early whenever your credit utilization nears that 30% mark, regardless of when your bill is actually due. By monitoring your utilization and keeping it in check, you'll be in good shape to get reported to the credit bureaus on any day of the month.

Why does my credit card say no payment due but I have a balance? ›

If your credit card statement reflects a zero minimum payment due - even if you have a balance on your card - it is because of recent, positive credit history. A review of your recent credit history and determination to waive your minimum monthly payment allows you to skip your monthly payment for a statement cycle.

What is a good credit score? ›

For a score with a range between 300 and 850, a credit score of 700 or above is generally considered good. A score of 800 or above on the same range is considered to be excellent. Most consumers have credit scores that fall between 600 and 750. In 2023, the average FICO® Score in the U.S. reached 715.

How many years does a delinquent account stay on credit? ›

A late payment will be removed from your credit reports after seven years. However, late payments generally have less influence on your credit scores as more time passes. Unpaid debts and debts in collections also generally come off your credit reports after seven years.

Will my credit score go up if I pay off a delinquent account? ›

Paying off collections could increase scores from the latest credit scoring models, but if your lender uses an older version, your score might not change. Regardless of whether it will raise your score quickly, paying off collection accounts is usually a good idea.

Why is my credit one card saying not authorized? ›

There's not enough available credit: Your purchase might have exceeded the amount of money you're allowed to spend on the card. Suspected fraud: If Credit One Bank's system flags a transaction as suspicious and possibly fraudulent, they may prevent it from going through until you confirm that you authorized it.

What does problem authorizing credit card mean? ›

In most cases, there is a problem with the information being supplied to the processor. This can be an issue with the configuration or the online submission, such as an incorrectly typed or missing value.

Why is my credit card declining when I have money? ›

Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.

What is the difference between card not authorized and declined? ›

Key Takeaways. An authorized transaction is a debit or credit card payment that has been approved by the cardholder's bank. While almost instantaneous, the process involves multiple entities. A card can be declined for many reasons, such as if not enough funds or credit are available on it, or if it has expired.

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