Video issues with Netflix (2024)

FAQs

Why is video not working on Netflix? ›

Make sure your TV or display is set to the correct video input source. Make sure your video cable or adapter supports HDCP 2.2. Try reversing the ends of the video cable or adapter. If possible, try connecting to a different video port on your TV or display.

We are not currently experiencing an interruption to our streaming service.

Netflix adapts to the speed of your internet connection to make sure you can keep watching. It may stream at a lower quality on slow or unstable internet connections. Note: Sometimes, titles will start at a lower resolution and then switch to a higher resolution after a short time.

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

There are a few common reasons this might be happening. First, check if there's a problem with your Netflix app or your TV's internet connection. Sometimes, the app might need an update or a quick restart to fix minor glitches. Try closing and reopening the Netflix app, or even restarting your TV to see if that helps.

If Netflix video is distorted, glitchy, or skips or stutters while playing, it usually means there's an issue with your device or the video cable connecting your streaming device to your TV.

If the Netflix app crashes or closes and takes you back to your device's menu screen or live television, it usually means data stored on your device needs to be refreshed.

Restart your device

If your device has a power cable, unplug it. Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again.

(5.2)' It usually means that your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Is there a problem with Netflix right now? ›

User reports indicate no current problems at Netflix

Netflix is a streaming service that offers a wide variety of award-winning TV shows, movies, anime, documentaries, and more on thousands of internet-connected devices.

Contact your internet service provider

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

If you are experiencing lagging on Netflix on your smart TV, it might be because of a slow internet connection or an unstable application update. I suggest restarting your device, checking the internet speed, and updating the app to resolve the issue. What is the preferred internet speed to stream Netflix?

If you get a black or blank screen with no sound when you try to watch or open Netflix, it usually means an issue with your device or the cable connecting your devices stopped Netflix from playing. Note: If you can't return to the previous screen or your device isn't working at all, see these troubleshooting steps.

If pictures of TV shows and movies on Netflix are missing or not loading, it's usually because your connection to Netflix was dropped. Follow these steps to fix the problem. Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router.

This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading.

Restart your device

Unplug your device from power. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead. Plug your device back in. Turn your device on and try Netflix again.