Netflix error codes can be frustrating, but there are ways to fix them. Error NW-2-5 suggests a network problem, so check your internet connection and restart both your network and device. Error ui-800-3 may require a refresh of stored information or indicates a network problem. Restart your device, sign out of Netflix, and restore default connection settings. Error tvq-pb-101 is related to data stored on your device, so restart your device and sign out of Netflix. Error 113 is exclusive to Apple TV and usually means an issue with sign-in information. Check your email and password, reset your password, and update or reset your Apple TV.
Has it ever happened to you when you tried to watch something on
Netflix
and in return the only thing you can see is some random combination of letters and numbers? Well, they are error codes. But what do they mean and what should you do to fix them? In this article we will discuss all the error codes that’s there in Netflix and how to fix them.
Netflix Error NW-2-5
This error appears when there’s a network problem and it prevents the device from reaching the Netflix server.
To fix the problem follow these steps
- Check your internet connection
- Check if your network can play Netflix
- Restart your home network
- Restart your device
- Improve your Wi-Fi signal
- Restore your default connection settings
Netflix Error ui-800-3
If the error code displayed on your device includes numbers within parentheses ( ), please look up the precise error code in our Help Center to find the appropriate troubleshooting steps. For instance: ui-800-3 (123456).
If the error code on your device appears as just "ui-800-3," it indicates that your device may require a refresh of stored information, or there could be a network problem preventing Netflix from launching.
To fix this follow these steps
TV or TV-connected device
Restart your device
Restart your home network
Sign out of Netflix
Restore your default connection settings
Netflix Error tvq-pb-101
This error occurs when an issue related to the data stored on your device prevents Netflix from streaming content.
To fix the problem follow these steps:
- Restart your device
- Sign out of Netflix and login again
Netflix Error 113
This is Apple TV exclusive, If you see the error code 113 on your Apple TV, often accompanied by one of the following messages:
Sorry, we had trouble logging you in.
Your Netflix account name or password couldn't be verified. Please try again. Go to www.netflix.com/support for more information.
It usually means there's an issue with your sign-in information. Follow the troubleshooting steps below to resolve the issue.
Check your email and password
Reset your password
Restart your device
Reinstall the Netflix app
Update your Apple TV
Reset all settings on your Apple TV
FAQs
It usually means that your browser needs to be refreshed, or that there's a problem with your network connection.
Why does Netflix keep saying there is a problem playing this video? ›
It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue. Turn off your phone or tablet. Make sure it's turned off, not just locked.
What is 998 error on Netflix? ›
If you experience the error code HTP-998, often accompanied by the following message: We're having trouble accessing these titles for you right now. Please try again later. It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service.
Why does my Netflix say error something went wrong? ›
Sorry, something went wrong. This error message usually means your device needs to be refreshed, or the Netflix app needs to be updated.
Why do I keep getting a connection error on Netflix? ›
Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.
What is a streaming error on Netflix? ›
It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
How do I resolve a problem with Netflix? ›
The first option is to restart the device—the universal first step to fixing any technical issue. If Netflix is still not working, you can try restarting your router by unplugging it, waiting a minute, and plugging it back in again.
How do I reset Netflix? ›
Reset the Netflix app
Resetting the app will delete any downloads saved to your device and sign you out of Netflix. Go to the home screen, then tap Settings. Scroll down and tap Netflix. Slide the Reset switch on to reset the app.
What is error code (- 13 on Netflix? ›
(-13)' It typically points to information stored on your device that needs to be refreshed.
What is error 113 on Netflix? ›
This error happens when a network issue stops your device from reaching Netflix. Turn off your device. If your device has a power cable, unplug it. Make sure your device is completely off, not just in sleep or standby mode.
It typically points to information stored on your computer that needs to be refreshed.
What is error 2205 on Netflix? ›
It means you've reached the limit of how many downloads you can have from a studio or distributor. Some studio or distributor license agreements set a limit on how many downloads you can have at once.
What is error 408 on Netflix? ›
The 408 Request Timeout error is an HTTP status code that means the request you sent to the website server—e.g., a request to load a web page—took longer than the website's server was prepared to wait. In other words, your connection with the website "timed out."
What is error code 141 on Netflix? ›
You might need to troubleshoot your home network or your device's connection to the internet. Unplug your device from power. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead. Plug your device back in.
How do you reset Netflix error? ›
Sign out of Netflix
If your device is on an error screen: Select More Details. Select Sign out or Reset. Sign back in, then try Netflix again.
How do I fix Netflix device error? ›
Netflix says 'Device failure occurred. (501. -1019)'
- Turn off your phone or tablet. Make sure it's turned off, not just locked.
- Turn it back on.
- Try Netflix again.
We are not currently experiencing an interruption to our streaming service.
How do I reset Netflix on my smart TV? ›
Reset your Netflix session by logging out and back in.
To sign out, go to the Netflix profile section and select Options > Get help > Log out > Yes. After you log out, close the app and open it again. You'll be prompted to sign back in. See if playing a show on the app works.
