Water Bill Too High? (2024)

1. Compare the reading on your water meter against the reading on your utility bill

   The reading on the meter should be greater than the one shown on your bill.

   • If your current meter reading is LOWER than the one shown on your bill, contact the Utilities Call Center at (813) 274-8811 to request a re-read of your meter.
   • If your current meter reading is HIGHER than the one shown on your bill, and you haven’t changed your regular water use, you may want to check for leaks.

2. Check for leaks

   Leaks can waste hundreds, even thousands, of gallons of water. There are many places where a leak can originate, and some leaks are hard to detect.

   • See how your water meter can help you figure out if you have a water leak on your property.
   • Test your toilet for leaks.
   • Troubleshootyour irrigation system.
   • Check the faucets in the bathroom and kitchen periodically for leaks. Did you know that a leakyfaucet that’s dripping one small drop per second can waste 7 gallons per day, or more than 2,500 gallons per year? The culprit is often a worn washer (aerator) that can be easily replaced.
   • Tampa Water Department customers canrequest a freeindoor water conservation kitwhich includes a high-efficiency shower head, low-flow aerators for bathroom and kitchen faucets, and dye tablets to test for leaky toilets.

3. Make payment arrangements or submit a Leak Adjustment Form after repairing a leak

   Payment Arrangements

   Need more time to get current? We can set up flexible payment arrangements from a payment extension to a monthly payment plan by:

   • Submitting a request throughTampa Connect.
   • Logging into your account in theCustomer Service Portal.
   • Contacting the Utilities Call Center at (813) 274-8811.

   Submit a Leak Adjustment Form

   After you repair a leak, you may be eligible for a billing adjustment. Follow these general guidelines if you plan on submitting a request:

   • If your utility account does not have at least one full year of water consumption history, it may not be possible to review your account for an adjustment until a usage history is established.
   • The following documentation is required to process your request for a leak adjustment:
     • A copy of your plumber’s repair bill or a letter detailing what was repaired, including the date of repair and any receipts for materials used.
     • A completed Water/Wastewater Leak Adjustment Request Form. This form is also available in Spanish.
   • Submit the required documentation for a bill adjustmenteither by uploading it inTampa Connect or by faxing itto(813) 274-8358.

Have a question about submitting a leak adjustment request or the status of a request that you’ve already submitted? Please contact the Utilities Call Center at (813) 274-8811, or via Tampa Connect.