Help and support What if my Apple Pay device is lost or stolen?
What if my Apple Pay device is lost or stolen?
With Apple Pay, you authorise each purchase with Touch ID or your passcode. And every time you put on your Apple Watch, you need to enter your passcode to access it. These features help prevent other people from using Apple Pay on your iPhone, iPad, or Apple Watch.
If your iPhone or iPad is lost or stolen
You can go to iCloud.com/findor use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay. Your cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network. You can also call your bank to suspend or remove your cards from Apple Pay. Learn more about what to do if your iPhone is lost or stolen.
If your Apple Watch is lost or stolen
You can remove the ability to pay with your credit or debit cards from Apple Pay on iCloud.com/find. Just sign in, click Settings, choose your device, and click Remove All. You can also call Metro Bank on 0345 08 08 500 to suspend or remove your cards from Apple Pay.
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Ways to bank
Online
Metro Bank 24/7. Check balances, make payments, change your details and open new accounts any time - all with Online Banking.
Mobile
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
In store
Our stores are open seven days a week. Before you visit us, please check our opening hours.
By phone
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More useful phone numbers
Lost and stolen cards
Lost and stolen cards
Call0345 08 08 500to report your card lost or stolen.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Card security, card fraud and card disputes
Card security, card fraud and card disputes
Call0345 08 08 509if you are worried about fraud on your debit, credit or cash card or your card has been blocked.Opening hours: 24 hours a day, 7 days a week, 365 days a year.
Account security and fraud
Account security and fraud
Call0345 08 08 500if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Switching your account
Switching your account
Want to switch your personal or business current account to Metro Bank? Call us on0345 08 08 500.
We can also help with switches that are in progress.
Opening hours:
- Monday to Friday: 8am to 4pm
Mortgages
Mortgages
Existing customers:For questions about your existing Metro Bank mortgage, call 0345 319 1200.
If you’re concerned about making your payments or you account is in arrears, call 0345 319 1201.
Opening hours:
- Monday to Friday: 8.30am to 6pm
New mortgage applications:If you have a question about a new mortgage application, call0203 427 1435.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.
Opening hours:
- Monday to Friday – 9am to 5.30pm
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
Opening hours:
- Monday to Wednesday, 9am to 5:30pm
- Thursdays, 9:30am to 5:30pm
- Fridays, 9am to 5:30pm
- Saturdays & Sundays, closed
Savings
Savings
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
Arrears
Arrears
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call0345 241 3075.
Opening hours:
- Monday to Thursday: 8am to 8pm
- Friday: 8am to 5.30pm
- Saturday: 9am to 5.30pm
St James's Place products
St James's Place products
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call0203 402 8970.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Make a complaint
We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong:
Write to us
Prefer pen and paper? Send us a letter to the following address:
Metro Bank,One Southampton Row, London, WC1B 5HA.
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I'm an expert in financial services and banking, with a deep understanding of various banking products and services. My expertise is grounded in practical knowledge and a comprehensive understanding of the industry. Now, let's delve into the information related to the concepts mentioned in the provided article.
The article primarily discusses the security measures and procedures in place for users of Apple Pay provided by Metro Bank. Here's a breakdown of the key concepts:
-
Apple Pay Security Measures:
- Users authorize each purchase with Touch ID or a passcode.
- Passcode entry is required on Apple Watch for access.
- In case of a lost or stolen iPhone or iPad, users can go to iCloud.com/find or use the Find My iPhone app to suspend or permanently remove the ability to pay with Apple Pay. Cards can also be suspended or removed by calling the bank.
- For a lost or stolen Apple Watch, users can remove the ability to pay through iCloud.com/find or by calling the bank.
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Metro Bank Services:
- Online Banking: Users can check balances, make payments, change details, and open new accounts online.
- Mobile Banking App: Enables users to manage money on the move, including checking balances, moving money, and making payments.
- In-Store Services: Metro Bank stores are open seven days a week, with users advised to check opening hours before visiting.
- Phone Support: Users can talk to a real person in the UK contact center for assistance. Various phone numbers are provided for different purposes, such as reporting lost or stolen cards, addressing card security and fraud concerns, and account security and fraud issues.
-
Additional Metro Bank Services:
- Mortgages: Existing customers and those with new mortgage applications can contact specific numbers for assistance.
- Savings: Support for savings products, including ISAs, is available through a dedicated phone number.
- Arrears: Users can discuss arrears on various accounts and receive assistance by calling a specific number.
- St James's Place Products: Enquiries about Metro Bank/St James's Place products, including intergenerational mortgages, can be made through a designated phone number.
-
Customer Support and Complaints:
- Information is provided on making complaints, emphasizing Metro Bank's commitment to outstanding customer service.
- Users can write to Metro Bank at a specified address if they prefer traditional communication via letters.
This comprehensive set of services and security measures reflects Metro Bank's commitment to providing a secure and convenient banking experience for its customers using Apple Pay. If you have any specific questions or need further clarification on any of these topics, feel free to ask.
