What should I do if the My Metro app is not working? - West Midlands Metro (2024)

FAQs

Why won't my Metro app work? ›

Try logging out of the app and logging back in, and then try powering your phone off and then back on. If you are still having issues try uninstalling and reinstalling the app.

Single, return and day tickets can be purchased from the Conductor on the tram. You can pay by cash, contactless or Swift pay as you go.

Troubleshoot signal and service errors

Restart your device and check for signal bars. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. Turn off Wi-Fi to make sure you're using the cellular network.

The system is owned by the public body Transport for West Midlands, and operated by Midland Metro Limited, a company wholly owned by the West Midlands Combined Authority.

Make your payment for free in the MyMetro app or online.

If your account has a credit balance, the reminder will not be sent.

Your pass also entitles you to other travel concessions on bus, train and tram (West Midlands Metro) services across the West Midlands Network area from 9.30am Monday to Friday, and anytime during the weekend or bank holidays.

Common SMS issues

Make sure to restart your device. Review your phone settings to turn off Wi-Fi and airplane mode. If available, clear the messaging app data in your phone settings. Make sure the number was entered correctly, including the country code when texting international numbers.

Causes of the 'Not Registered on Network' Error

Your phone's firmware or operating system is out of date. The SIM card is disconnected or damaged. Your carrier is not selected in your phone's settings. Your carrier is experiencing an outage.

To recover your locked account, you must set up a valid email address. You have a limited number of attempts to verify your account pin. Once all attempts are exhausted your account access will be locked. Once all attempts have been reached, please visit a local Metro retail location with a valid ID.

How do I activate my MetroPCS phone myself? ›

Be sure you're connected to Wi-Fi on your phone and click the activate your phone button above. If you do not have Wi-Fi access, you can call Customer CARE at 1-888-8metro8 to activate. You may also activate using a computer with an internet connection—be sure to have your device nearby.