Your order guaranteed or your money refunded | Buyer Protection (2024)

FAQs

What does guaranteed or your money back mean? ›

A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.

Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.

30 days free return

Make sure to complete your payment to the seller as soon as possible to receive your order faster. If the seller does not ship the order within the normal packaging time, you will receive a full refund. The seller must comply with other relevant legal requirements (warranty, return, etc.)

How does eBay Buyer Protection work? If you don't receive an item you purchased, or if it's not as described, you can use the Resolution Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping.

A money back guarantee, also known as a satisfaction guarantee, is a statement from a seller promising refunds for dissatisfied customers and is commonly used as a marketing technique to give consumers a sense of safety, especially when purchasing a new product.

Money that is fully guaranteed at signing is what it sounds like — it's what a player is 100 percent guaranteed to come away with once he signs the contract.

We invest significant resources into creating a safer marketplace for our users. However, if you believe that the item you purchased is counterfeit, or doesn't match its listing description you may be covered by eBay Money Back Guarantee .

The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. It covers purchases paid with PayPal and most other electronic payment methods.

Not covered:

Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services)

Returns & Refund Guarantee

You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller. All products on AliExpress.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

Why is AliExpress so cheap? ›

Aliexpress sellers benefit from low cost labor in manufacturing hubs like China. Labor costs in China are much lower than in Western countries, which results in lower prices for AliExpress products.

Please wait 3-20 business days to check the bank statement. And if, after carefully checking the bank statement or bill, you still have not received the refund after 20 business days, please do not hesitate to contact our customer service team. The method of the refund relies on the method of the payment.

If you've been defrauded by a seller on eBay or have reason to believe you have discovered stolen goods, we strongly encourage you to contact your local police to report the incident and ensure that you obtain a crime reference number.

eBay will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.

Look at the seller's feedback page to see if he has a good reputation. Read the comments to see what buyers have experienced. If you see something that looks too good to be true, you already know what to do.

Payment guarantees are financial commitments that require the debtor to make a repayment based on the terms outlined in the original debt agreement. Sometimes, the payment guarantee is backed with some form of collateral, such as property.

Guarantee money means all money and damages now or in the future are owing by the client to the owner for any reason under or in relation to the rental agreement and any other agreement relating to the rental or leasing of goods including, without limitation, money and damages payable to the client alone or with any ...

Guarantee Amount the amount specified in the Bank Guarantee Agreement that the Bank will pay to the Beneficiary on the basis of the Agreement and in accordance with its terms and conditions.

A Money Back Guarantee Policy is essentially a promise by your company that if a consumer buys a product or service from you and it is wrong, broken, or the consumer is unsatisfied, their money will be refunded. It's a simple policy that can be included within other policies on your website, or as a separate one.