Billing Error - Your card does not support this type of purchase | Klaviyo Community (2024)

FAQs

Billing Error - Your card does not support this type of purchase | Klaviyo Community? ›

This sort of error indicates that Klaviyo is unable to process your payment. I would suggest contacting your bank or credit card company for further details as to why the payment is not being processed and resolving this through them before trying again.

Understanding the Error

When adding or updating your credit card information, you might see the error message: "Your card does not support this type of purchase." This indicates that your bank is blocking the card's authorization for various reasons.

If your card was issued in a country different from where the business is located (as indicated in the origin field when you view the payment details), this disparity could be causing the issue. We recommend reaching out to your bank to ascertain whether they have implemented such restrictions.

Troubleshooting an "Your card does not support this type of purchase" error involves checking if the card is a debit card, has cross-border restrictions or is an HSA or FSA card, then taking the corresponding action if it is.

Your card does not support this type of purchase. If you see this message, it means that your bank is blocking authorization of the card. This can be for many reasons. To resolve this issue, please either: Contact your bank to allow the authorization, or.

There are several reasons why a debit card may be declined even if you have money in your account. Common reasons include travel and reaching your daily purchase limit. Stay on top of your cards and consider using budgeting apps to help avoid debit card denial.

"Unsupported Card type" raised when you enter some card type which is not supported by clearing house. Like for your system you have argeed for VISA type cards but in CRM you are provide card of MESTRO type, this error may occur.

Check to make sure that the credit card number, expiration date and security code were entered correctly. Any mismatch could cause the order to fail. 2. If your company has recently moved, make sure that the billing zip code associated with the credit card matches what you have entered.

The most common reasons for this error message are that the card is not being authorised by your bank or your address details do not match. Please ensure that your address is entered exactly as it appears on your bank statement, and that the card information is entered correctly.

The card type is not an accepted form of payment. Use a different payment card and then try again.

What is an unsupported payment type? ›

Resolution. Unsupported payment methods most often occur when the customer has a credit card that does not allow for recurring purchases. The customer can usually resolve this with their credit card company, but the easiest way to resolve is for the customer to login and add a new payment method.

The card type verification error, also called the CV error, means the type of card being used is not supported. It may mean your account does not allow you to accept payments of this type. These errors are most common with American Express and Discover cards.

This can usually happen if the credit card either does not have enough funds, your credit card is flagging the transactional as fraudulent, or any other number of reasons that your credit card did not process the transaction.

If your debit card is declined, double-check the entered information (if transacting online) and retry the transaction to see whether it was a soft decline. In case you suspect it is a hard decline, check if: The card has expired or is inactive. You have met your daily purchase limit.

This could be because: The debit or credit card has expired. The debit/credit card has reached its spending limit. Addresses do not match (on this account the address does match)

You entered your card information incorrectly. You have an old address or phone number still on file. You reached your credit limit. Your card has expired.

Gift cards & pre-paid cards

Some customers using Visa or Mastercard gift cards or pre-paid cards, may receive the message: "Your card does not support this type of purchase." If you receive this message then it is often the case that your gift card or pre-paid card has not been enabled to purchase digital content.

A credit card may be declined for many reasons, such as: The card doesn't have enough available credit, or the credit limit has been reached. Pending transactions have lowered your available credit, but haven't been applied to your current balance. Card details or PIN were entered incorrectly.