How-to
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Host
Sending special offers is a great way to encourage bookings or make someone’s day. But sometimes, you might need to change or cancel your offer. As long as the guest hasn’t accepted yet, go for it. If they have, you’ll have to change the trip request reservation.
Changing a special offer
To make changes to a special offer, you will need to withdraw it and send a new one. The guest will be notified that the special offer has been withdrawn, and again when your new offer has been made.
Send a new special offer on desktop
- ClickMessages and open the message from your guest
- Click Review special offer and then click Withdraw special offer
- Click Yes, withdraw to confirm
- To send a new special offer, click Special offer
- Make changes to dates or guest counts as necessary
- Under the Subtotal, enter the price you’d like to offer for the entire stay
- Click Send special offer
Keep in mind:
- The price should include all nights of the reservation
- Be sure to include any additional fees, such as the cleaning fee
- Don’t include taxes, the service fee, or the security deposit, if you’re using our offline fees feature (Taxes and service fees will be added automatically, and security deposits will be handled separately)
- For special offers over 28 days in length, you can choose to offer a subtotal (the entire amount) or a monthly price
- Airbnb can block your calendar if you haven’t provided all the information required for your account, so make sure everything's up to date
We'll then notify the guest with the offer details showing the taxes and service fee as separate line items.
Withdrawing a special offer
Withdraw a special offer on desktop
- ClickMessagesand open the message from your guest
- Click Review special offer and click Withdraw special offer
- Click Yes, withdraw to confirm
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