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Manage smart pricing
Effectively manage smart pricing to balance demand and boost revenue by adjusting service prices during peak and off-peak times. Learn how to apply, edit, pause, clear, and restore pricing as needed.
Getting started
Before managing smart pricing, it's good to have an idea of when you’re most busy or quite. To start off:
- Set up smart pricing. After the initial setup, you can easily edit, pause, or clear these settings whenever needed.
- If you're a team member, reach out to the account owner to requestpermission to Manage smart pricing.
Applying smart pricing
- Desktop
- Mobile
To manually apply smart pricing to calendar bookings:
- Open theCalendar.
- Select the time slot your client is requesting and clickAdd appointment.
- Add the relevant client and select the requested service.
- If smart pricing is set up, a'Smart pricing available' label will appear within the service details.
- ClickSmart pricing available to open and edit the service details.
- Under the price, clickApply smart % increase orApply smart % decrease. Only the relevant option and value will show.
- The price will adjust according to the selected smart pricing.
- ClickApply andSave the appointment.
To manually apply smart pricing to calendar bookings:
- Head to yourCalendar.
- Select the time slot your client is requesting to book and tap Add appointment.
- Select and add the relevant client.
- TapAdd a service to select the requested service.
- Within the service details, a ‘Smart pricing available’ label will appear if this has been set up for the appointment details selected.
- Tap on Smart pricing available to open and edit the service details.
- Under thePrice, tap on the purpleApply smart pricing increase orApply smart pricing decrease. Only the relevant option and the value will show.
- The price will adjust according to the smart pricing selected.
- TapApply andSave the appointment.
Editing smart pricing
- Desktop
- Mobile
To edit smart pricing:
- OpenMarketing and selectSmart pricing.
- Next to the location, clickActions and selectEdit.
- Re-select team members and services where smart pricing will apply.
- Adjust your smart pricing rules as needed:
- Day:
Select the days for smart pricing. - Time intervals:
Use the drop-down menus to set when appointments are available with smart pricing. Add up to three intervals by clickingAdd hours, ensuring they don’t overlap. - Price change:
Use the drop-down menu to select whether you want the price to increase or decrease. - Change by:
Select a value and enter how much you want the price to increase or decrease.
- Day:
- ClickUpdate setup.
To edit smart pricing:
- Open Marketing and select Smart pricing.
- Next to the location, tap onActions (the three dots) and selectEdit.
- Re-select team members that can be booked under smart pricing.
- Re-select services where smart pricing will apply.
- Where needed, change your smart pricing rules:
- Day:
Select the days for smart pricing to apply. - Time intervals:
Choose when appointments are available with the smart pricing. You can add up to three intervals by tappingAdd hours, making sure they don’t overlap. - Price change:
Choose whether you want the price to increase or decrease. - Change by:
Select a value and enter how much you want the price to increase or reduce by.
- Day:
- TapUpdate setup.
You can edit smart pricing for multiple locations simultaneously. ClickOptions in the top right corner and selectEdit all locations.
Pausing or clearing smart pricing
- Desktop
- Mobile
To pause or clear smart pricing:
- OpenMarketing and selectSmart pricing.
- Next to the location, clickActions.
- Choose one of the following options:
- Pause:
Temporarily disables smart pricing. Confirm by clickingYes, pause smart pricing. Unpause using the same steps. - Clear:
Completely removes smart pricing. Confirm by clickingYes, clear smart pricing. This action is irreversible.
- Pause:
Special pricing can be paused or cleared for all locations simultaneously. Click Options in the top right corner and select Pause all locations or Clear all locations.
To pause or clear smart pricing:
- OpenMarketing and selectSmart pricing.
- Next to the location, tap onActions (the three dots).
- Choose from the following options:
- Pause:
Temporarily disable smart pricing. Confirm your selection by tappingYes, pause smart pricing. You can unpause by following the same steps. - Clear:
Completely remove smart pricing. Confirm your selection by tappingYes, clear smart pricing. This action is irreversible and cannot be recovered once cleared.
- Pause:
Restoring smart pricing
Restore the price of services booked, including smart pricing discount, online or manually.
- Desktop
- Mobile
To restore the original price of an appointment:
- OpenSales and selectAppointments.
- Searching the client's name or appointment reference number.
- Select the appointment reference number.
- Click on theService to view full details.
- UnderDiscount select No discount to to revert to the regular retail price.
- ClickApply.
To restore the original price of an appointment:
- OpenSales and selectAppointments.
- Searching the client's name or appointment reference number.
- Tap on the appointment reference number to open the appointment.
- Tap on theService to view full details.
- Tap theDiscount dropdown. select No discount to to revert to the regular retail price.
- TapApply.
Restore the pricing of online appointments booked with smart pricing by clickingNotifications, selectingAppointments, and then clicking on the service to view full details.
FAQs
How do clients see smart pricing when booking online?
If smart pricing is set up, your online service prices will automatically adjust. For off-peak pricing, time slots will show the reduced price (e.g., ‘50% off £10 £5’). For surge pricing, the time slots will show the increased price (e.g., a service usually £5 will appear as '£7.50' with a 50% increase).
How will I know which appointments have been booked with smart pricing?
You can see if an appointment has been booked with smart pricing by accessing the appointment and clicking on the service details. Under the price, it will state if a smart pricing increase or decrease has been applied, along with the value (e.g., 50% smart price increase).
Can I add more discounts to smart pricing?
You can add a discount on services with increased smart pricing. Access the appointment, click on the service, and use the discount drop-down to apply a discount. ClickApply.
What is the minimum time I can offer smart pricing?
The minimum time interval for smart pricing is five minutes. The maximum value change is 1000%.
Can I edit smart pricing once it has been set up?
Yes, you can edit smart pricing anytime. In the Smart Pricing tab, selectActions next to the location to edit, pause, or clear the smart pricing.
Will smart pricing still apply if my client reschedules?
If a client reschedules to a time slot without smart pricing, the smart pricing will be removed from the service.