Fix a problem on your TV or streaming media player (2024)

FAQs

How do I reset Netflix on my smart TV? ›

Reset your Netflix session by logging out and back in.

To sign out, go to the Netflix profile section and select Options > Get help > Log out > Yes. After you log out, close the app and open it again. You'll be prompted to sign back in. See if playing a show on the app works.

Restart your home network

Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.

Samsung recommends that you try a full restart. So, unplug the TV, wait for about 1-2 minutes, and plug it back in. Then, try again. You can also sign out of Netflix or reinstall the Netflix app altogether.

Reset the Netflix app

Resetting the app will delete any downloads saved to your device and sign you out of Netflix. Go to the home screen, then tap Settings. Scroll down and tap Netflix. Slide the Reset switch on to reset the app.

Press and hold the power button on your TV remote until your TV turns itself off and then on again. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again.

Many factors like Internet connectivity, bandwidth, etc. affect a video stream. A slow or poor internet connection is usually the most probable cause of streaming errors that affect a video stream.

It usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans.

Netflix is up!

We are not currently experiencing an interruption to our streaming service. We strive to bring you TV shows and movies you want to watch, whenever you want to watch them, but on very rare occasions we do experience a service outage.

Why is Netflix no longer available on my TV? ›

It means that the device you are using cannot be used to sign up for a Netflix account in your region. This may be because it is an older device that is no longer supported.

To start over or sign in with a different email address at any point during this process, use the arrow keys on your controller to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign Out, Start Over, or Deactivate.

Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet.

Restart your Netflix account by signing in to Netflix and selecting Restart Membership from any profile (except a Kids profile). Note: If you don't remember your password, you can reset it. Then sign in and you'll be redirected to your Account page where you can choose Add streaming plan > Restart Membership.

To fix this, you can try to update your Netflix app and your TV firmware by following these steps:• To update your Netflix app, press the Home button on your remote and select Apps. Then, select the Settings icon in the top right corner and select Update Apps.