FedEx | System Down (2024)

FAQs

Is the FedEx website not working? ›

User reports indicate no current problems at FedEx

FedEx is a courier delivery services company.

You can reach the FedEx Alert Line in the United States at: 1-866-42-FedEx (1-866-423-3339). If you are outside the U.S., click here for phone numbers.

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

The package delivery giant missed earnings and revenue estimates on a drop in volume, lower fuel surcharges, reduced demand surcharges, and a shift toward less profitable services. FedEx cut its full-year revenue outlook for the second consecutive quarter, and now anticipates a decline.

One of the biggest challenges that FedEx has faced in recent years is the rise of e-commerce and the increasing demand for fast and reliable delivery services. With the growth of online shopping, FedEx has had to adapt its business model to meet the changing needs of consumers.

Delivery attempts

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

How can I request a redelivery? In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

If you missed your delivery, FedEx might make additional attempts to deliver your package, or for residential addresses; it may be redirected to a nearby FedEx or FedEx OnSite location for customer pickup.

Online Chat

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Why is FedEx unable to deliver? ›

The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.

FedEx is joining a growing list of companies that are cutting jobs alongside falling demand. This has been affecting several businesses that saw an increase in demand during the pandemic. This makes sense for FedEx as more people were ordering items online during lockdowns.

Shipment details are updated once FedEx has received the package. If you already have a tracking number or reference ID but don't see any updates, it means the package is still at the shipper's original location.

The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit.

FedEx blamed the 2% revenue decrease primarily on lower fuel surcharges at all its transportation segments along with decreased volumes in its FedEx Express and FedEx Freight segments.