Netflix says 'Netflix is Currently Unavailable.' (2024)

Table of Contents
Apple TV Go to Netflix.com on a web browser Restart your device Update the firmware on your Apple TV Update your network settings Test your internet connection Restart your home network Reset all settings on your Apple TV Contact your internet service provider iPhone, iPad, or iPod touch Go to Netflix.com on a web browser Update the Netflix app Related Articles FAQs

If you see one of the following errors:

Netflix is Currently Unavailable
Netflix is currently unavailable. Please check your internet connection, or go to www.netflix.com/support for more information

It typically indicates that your app requires an update, or points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Update the firmware on your Apple TV

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Software Updates > Update Software.

  3. Select Download and Install.

  4. When the update is done, try Netflix again.​

If you see the message Your Apple TV is up to date and Apple TV's software version is 6.2.1 or earlier, we recommend going to Apple's support site or contacting Apple for more help.

See Also
Netflix says 'Could not load data'Netflix Keeps Buffering? Here are the Fixes!Common Netflix error codes and what they mean - Times of IndiaFix a problem on your Android phone or tablet

Update your network settings

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Network.

  3. Select Wi-Fi or Ethernet.

    • If you select Wi-Fi:

      1. Select your Wi-Fi network.

      2. Select Configure IP, then Automatic.

      3. Select Configure DNS, then Automatic.

    • If you select Ethernet:

      1. Select Configure IP, then choose Automatic.

      2. Select Configure DNS, then choose Automatic.

  4. Try Netflix again.

Test your internet connection

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Network > Test Network.

    See Also
    Live events on Netflix

  3. Select OK, then follow the steps on the screen to start the network test.

If the test fails or your Apple TV can't connect to the internet, follow Apple's steps to fix a connection issue with your Apple TV.

Restart your home network

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:

Some devices, modems, and routers might take longer to reconnect to the Internet.

Reset all settings on your Apple TV

These steps will erase your Apple TV, reset saved settings, and clear data stored on your device, such as your Netflix login and your Wi-Fi name and password. Make sure to have this information ready, and follow these steps only if other steps haven't fixed the issue.

To fix the problem:

  1. Follow Apple's steps to reset or restore your Apple TV to its factory settings.

  2. After resetting your Apple TV and finishing the initial setup, try Netflix again.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

iPhone, iPad, or iPod touch

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Update the Netflix app

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

Related Articles

  • Billing and Payments
  • How to download titles to watch offline
  • How to create, change, or delete profiles
  • Netflix isn't working
  • How to search and browse Netflix
Netflix says 'Netflix is Currently Unavailable.' (2024)

FAQs

Netflix says 'Netflix is Currently Unavailable.'? ›

Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix

Netflix
Netflix is a streaming service that offers a wide variety of award-winning TV shows, movies, anime, documentaries, and more on thousands of internet-connected devices. You can watch as much as you want, whenever you want – all for one low monthly price.
again.

Read On ›
How to fix Netflix is no longer available on this device? ›

Update the Netflix app
  1. Open the App Store app.
  2. At the top of the screen, select Purchased.
  3. Select Netflix.
  4. If an update is available, select Update. If no update is available, go to the next steps.
  5. Try Netflix again.

Discover More Details ›
Is Netflix no longer available on this device after July 24 2024? ›

Netflix is removing its app from 16 Sony smart TVs starting July 24, 2024. Consumers can still access the app by buying a new TV or by investing in a streaming device like Roku or Amazon Fire Stick.

Continue Reading ›
How do I reset Netflix on my smart TV? ›

Reset your Netflix session by logging out and back in.

To sign out, go to the Netflix profile section and select Options > Get help > Log out > Yes. After you log out, close the app and open it again. You'll be prompted to sign back in. See if playing a show on the app works.

See Details ›
How to fix Netflix error this title is not available to watch instantly? ›

Sign out of Netflix

Open the Netflix app. In the lower right, tap My Netflix . , then tap Sign Out to confirm. Sign back into your Netflix, then try again.

Find Out More ›
Why does Netflix say unavailable? ›

It typically indicates that your app requires an update, or points to a network connectivity issue that is preventing your device from reaching the Netflix service.

Tell Me More ›
Why does Netflix no longer work on my TV? ›

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

Show Me More ›
What is the new device rule for Netflix? ›

Extra members can watch Netflix on any device, but only on 1 device at a time. Extra members can also download titles, but only on 1 phone or tablet at a time.

Explore More ›
Can my TV be too old for Netflix? ›

1 What TV models will Netflix no longer support? The Netflix app will not work with several TV models produced between 2010 (D-Series) and 2011 (E-Series). 2 When will the Netflix app stop supporting old TVs? The Netflix app will stop working on devices manufactured between 2010 (D-Series) and 2011 (E-Series).

Continue Reading ›
Why has Netflix disappeared from my smart TV? ›

TV or TV streaming device

If you can't find the Netflix app on your TV or a device that connects to your TV, your device might need a software update. On most devices, you can check for updates and install them from the settings or system menu.

Show Me More ›

Is there a problem with Netflix right now? ›

Netflix is up!

We are not currently experiencing an interruption to our streaming service. We strive to bring you TV shows and movies you want to watch, whenever you want to watch them, but on very rare occasions we do experience a service outage.

Read The Full Story ›
Is there a reset button for Netflix? ›

Reset the Netflix app

Resetting the app will delete any downloads saved to your device and sign you out of Netflix. Go to the home screen, then tap Settings. Scroll down and tap Netflix. Slide the Reset switch on to reset the app.

See Details ›
How do I restart my Netflix? ›

Restart your Netflix account by signing in to Netflix and selecting Restart Membership from any profile (except a Kids profile). Note: If you don't remember your password, you can reset it. Then sign in and you'll be redirected to your Account page where you can choose Add streaming plan > Restart Membership.

Get More Info Here ›
Why isn't Netflix letting me watch anything? ›

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

Continue Reading ›
Why does Netflix say not available in my area? ›

(22004)' It indicates that you have traveled to a country where we do not currently offer the title you've downloaded. Due to regional licensing agreements and rights, we are not able to offer all titles for download in all countries.

View More ›
How do I clear the cache on Netflix? ›

Go to your device's home screen or apps list. Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK.

View Details ›
Why is Netflix saying sorry this device can't be removed? ›

Sorry, this device can't be removed now. This error message means you've removed too many devices with downloads from your Netflix profile.

See More ›
Why does my Netflix account no longer exist? ›

This issue can happen if your Netflix membership is no longer active or currently on hold. To fix the problem, you might need to: Restart your Netflix account. Resolve a payment issue.

Learn More ›
Why is Netflix saying sorry your account can't be used in this device? ›

'Sorry, your account can't be used on this device. ' This error message means your current Netflix plan allows watching only on a mobile phone or tablet. To watch Netflix on a web browser, you'll need to choose a different Netflix plan.

Discover More Details ›
How to fix this app is no longer compatible with your device? ›

2. Clear App Cache and Data:
  1. Step 1: Navigate to your Android mobile phone's settings.
  2. Step 2: Select “Apps” or “Applications.”
  3. Step 3: Find the troublesome app and tap on it.
  4. Step 4: Hit “Storage.”
  5. Step 5: Tap “Clear Cache” and “Clear Data.”
Apr 25, 2024

Show Me More ›
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